Music on Hold
Music! The making of serial killers. The Australian Government Agency, then manages the distribution of welfare is called Centrelink. The nickname a friend used to call it was ‘Stupidlink’ which is a much politer version that what most people call it.
What I’ve found is if you are respectful, they will help you. This is when you get to speak to someone in their call centre. I put off calling them until I absolutely have to, because there’s nothing like being on hold for an hour just to tell them nothing has changed. I’m still poor, I still have a disability and I’m still living on the edge.
And that’s all after being tortured by the ‘On hold music’. I get the fact that the classical music chosen is meant to soothe, but it’s too busy! It’s too busy, and I can imagine people with serious mental health issues would want to kill themselves.
I like to refer to it as the music that is the making of serial killers.