Professionalism

Professionalism

I confess to say, I don’t always come across like a complete num-nut, which is the assumption that all people with brain injuries can’t think for themselves, can’t process or understand and definitely can’t communicate or participate in social or business or “whatever” family?

A few weeks ago, I rang an organisation that deals only with people with brain injuries. I’ve had some dealings with them in the past, however as their primary business/funding, is people with drug or alcohol ABI’s, my dealings have been limited.

As they also do some ‘housing,’ I’ve recently put in an application. I then attempted to follow it up. I rang, left a message, more than a week ago and when I rang, I came across so professionally on the phone, they thought I was a Case Manager. Ironic, much!

I was a little surprised and startled, I took my time answering her first question, “was I the client?” To which I did answer ‘Yes’, but because she didn’t hear me. She hit me with a barrage of questions. So, I went silent and she thought I’d hung up on her. Now I know I have a brain injury, but she works at an ABI company and all the people she would deal with on the phone could be in some way affected by an ABI.

So, at times, please one question at a friggin time.

To be continued.