I think I have worked my way around having carers in my home very well. Here’s an example; I have a rewards system, they can gain points or lose points and they have no idea how to do either.
I’ve been getting new carers recently to utilise my NDIS funding and I’ve had maybe four different providers in eight years because I’ve moved three times and under HACC they keep you in-house until they work out what your needs etc are, then they outsource you to an agency, if they can’t cover your hours or service requirements. So I’m getting kind of OK (good) at it.
- If I get a call from the office to tell me a carer is at my front door and they didn’t ring the doorbell. You lose a point.
- If you lie to me, if you continue to lie to me. You lose a point.
- You treat me like I have an intellectual disability (ID). Yes, you lose a point.
- You treat anyone without respect or humanity. Lose a point and my respect.
- You do your job. You get a point.
- You do your job well. You get a point.
- You do a shitty job well, with a smile on your face. You get a point.
- After an acceptable ‘cooling off period’ (undetermined) you can do what’s required without me asking you. Yes, you get a point.
- You have spare time and find something that you think requires attention and you just do it. You get a point.
Now, you have the basics let me give you an example.
Apart from the first one because that’s obvious. A new carer arrived and she had her earbuds (headphones) in her ear. She took one out and slipped her phone in her bag. I politely greeted her and she responded to me. I politely stated three different ways (can’t remember now exactly what I said, but it was a challenge) without outright calling her a liar.
She kept insisting it was not on ever, after she first told me she could hear me. I still thought it rather rude, so I just politely told her I could still hear the music. She took her phone out, turned it off. For real this time and took out the earbud.
There is no specific score one gets or loses before I deem it relevant to contact the office and add them to a list call the ‘Blocked’ list.
I have a very active ‘Blocked’ list of girls I won’t have back to the point, if I speak to the right person they know my standards and my reasons and I am not required to explain myself.