Follow Up

All posts tagged Follow Up

FU

Published July 26, 2019 by helentastic67

F.U.

I know, apart from the title of this blog being the acronym for my favourite swear words or word in this instance, it’s actually for ‘something else’.

I don’t understand this concept where I have to revisit ‘something’ issue/services, something over and over again and it’s still not getting done correctly. It is inefficiency at its absolute best.

You know, that old idea that if you work in an office and every time you deal with a certain issue or case (for example) you put a dot (.) in the top corner of the page. After a determined period of time (a month, a week?) if there are so many dots, you can’t see anything else on the page, then whatever method you are implementing is clearly not working and you should try something else.

Well, I have a new method or suggestion. How about PEOPLE DO THEIR FUCKING JOB! (C’mon, we all knew it would be in here somewhere, right)

For example

Arriving home today, just before 5pm, I respond to texts from my Plan Manager. (The intermediary that receives, approves and pays for all of my carers and services for my NDIS plan) They have received invoices from (for example) 2/1/19 – 2/1/19. Isn’t that the exact same date? Why yes, it is! For 100’s-1000’s of $$$$ and I need to tell them if they should approve payment. But how do I tell them if they should approve payment? How do I know if they are billing correctly if I don’t get and actual invoice?

SOLUTION: Call service provider for invoices. I get one of my ‘least favourite people’ (not my favourite) and because it’s so late in the day. The staff in billing have probably gone home. Prompting me to ask “Does no one work until 5pm anymore?”

Many places still have the 5pm ‘knock 0ff’ time or COB (Close Of Business) I imagine it’s a problem because I bet they still expect to be paid until 5pm.

I wish my day ended at 5pm. That’s generally when all my ‘housekeeping’ begins. Bring my washing in off the racks on the balcony. If not dry: rehang inside. (NO, I STILL DON’T HAVE A FUCKING DRYER), make dinner, filing, yes I do filing. East dinner, clean up, pack the dishwasher and some TV to keep up to date with who, what, where and when. Then emails, but I digress.

So, the woman on the phone gave me a number to call the following day. Was it so hard to get them to just post out my invoices? What? So, I have to ring again? And lastly, FU. In admin terms it’s Follow-up or to follow up.

I always seen to do a lot of this because people don’t know how to provide a service. Don’t get me started, I suspect to cover that another day.

 

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