Human Resources

All posts tagged Human Resources

Human Resources

Published July 27, 2018 by helentastic67

Human Resources 1

Human Resources

Is it wrong that I want to text the carer I was supposed to have today and ask her if she had a shower? Because, I haven’t!

Texting

Sadly, it’s wrong for one reason only, because I shouldn’t even have her number.

So, let’s imagine in a perfect world, I don’t have to manage my own HR (Human Resources) with who is coming and when. That I get a roster emailed once a week and well I stopped asking months ago.

Ideal World

I’ve stopped calling the “after hours” number to find out who I might be expecting for my 5.30pm FP (Food Preparation) shifts, because no one ever returns those calls.

Managing Carers

I guess, some carers I’ve managed to get their numbers out of friendship, which is nice. And this new batch I’ve gotten their numbers because their company has not been very organised.

Unorganised

Thankfully, I can do this, however I’m not getting paid.

Unpaid work

Work for the Dole – Part 2

Published July 20, 2018 by helentastic67

Work for the Dole Part 2

Work for the Dole – Part 2

When I worked in Work for the Dole, also nicknamed by many as Work for the Coffee Scroll (amongst others) and when I would deal with clients, I often had to talk fast to deliver information, ask questions, head off their “Oh poor me” “reactionary responses.”

Oh Poor Me

The method to which I would do HR (Human Resources) for example went like this;

“What kind of work have you done previously? Study, training?”

“What kind of work do you want to do in the future?”

Now, I hit them quickly with these questions because in my area, the north of Melbourne at the time (2003-2005) many of my clients were lucky to have finished Year 12, which is the end of High School.

Finish school

I don’t know about everywhere else in the world or the history in the world but completing Year 12 alone doesn’t set anybody up for much in life.

The answers I would often be given was that they had experience as a gardener (lawn mowing, etc) but they didn’t want to do anymore gardening as they complained of a bad back and they had no preference what kind of work they wanted to do.

Gardening

Now, I was good at my job (yes, I’m bragging) but I couldn’t pluck a job or career out of nothing. They needed to give me something and I can guarantee “those clients” were still doing gardening and getting paid cash. Which they were not paying tax or declaring to Centrelink, which would have in time meant they wouldn’t be required to do Woke for the Dole.

Working for cash

So, on this particular day, this client was very slow in answering and no matter the questions I asked, he couldn’t seem to get his head around what I want of him. I worked it out that he needed me to speak slower and ask one question at a time. It was a very slow and painful process, probably more for him than me, as it turns out. He spoke very slowly and haltering.

Speak slower

I later debriefed Frank that the client might have had a car accident or fried his brain on drugs. I knew neither at the time nor did I know much of anything to do with ABI/TBI/etc.

ABI TBI

What I was able to work out from his answers, was he had experience in gardening, but wanted to be a mechanic. He lived miles from anywhere but would ride his bike to any work I found for him. (He also didn’t want to do gardening) but I had to be creative as there were little if any Not for Profit’s in the area so much was his isolation to anything really. Any wonder he couldn’t find work.

Mechanic

So, I got on the phone and asked questions of people, made some new friends and found my young client a placement. Winning! Again, keep in mind, limited options.

I found him a little placement doing some gardening around a monument on the edge of the road. An older gentleman was to keep an eye on him. He wasn’t to baby sit him but monitor him several times over the two days (15 hours) per week and make sure he knocked off each day at an appropriate time.

Gardening Monument

It was probably an easy task for him and rather quiet and lonely, but I also think it was what he needed at the time, knowing what I know now.

Frank told me later, not having done the interview with the client but being told by the person who did that, he had huge scars on his skull and I imagine he probably shouldn’t have been required to do anymore than take time out and “recover”. But anyway, that did not happen.

Recovery time

One day, some time later, I was in the outer office with the two other ladies that worked there, this particular day, Frank was working from his office. He called out

“Hey Helen?”

“Yes Frank?”

“I love you”

I love you

Thinking What? “Sexual harassment in the work place? What is this?”

Now, to say all those things, would be an injustice. Frank is a nice, married man, Italian Catholic man with two young children (at the time) and I knew he wasn’t creepy. So, I call back,

“I love you too Frank”

I looked around at the two other women and they gave nothing away and I got up and stuck my head around the door into his office. It would seem that client I had worked really hard to get him a placement, they had helped the guy out and helped him get an apprenticeship as a mechanic.

Apprentice mechanic

Now, clients would come and go.

Off the Grid

Published February 12, 2018 by helentastic67

Off the Grid

Off the Grid

Today is Saturday and it’s a day I let myself go ‘off grid’. It’s a way to survive, I’ve broken so many of my own rules today.

  1. I turned on my mobile phone.
  2. I put on a bra (not really).
  3. I left the house.

I walked ten minutes to the tram and caught the tram to the city. (it takes thirty minutes) Had about four conversations by the time I got to the city. WENT TO MY FIRST EVER RALLY.

Taxi rally

It was a Taxi rally, or a rally for Taxi drivers to be paid appropriately for their Taxi licences. Oh Yeah!

  1. I checked emails.

Emails feel like work, without the luxury of sitting at a desk in an office.

These days, I maintain two emails. One for personal “stuff” and the second for blogs. (The ones I follow and the one’s that follow me.)

Emails need to start only taking four hours or less a day. This is why even when I’m on a tram between appointments, I’ll cull emails.

Multitasking, Multitasking, Multitasking.

Multitasking

I should mention the Pedometer on my phone normally tells me I collected twenty-six steps, which must have been from midnight and 2am when I take my phone to bed to charge.

Today, 2,810 steps and I don’t carry my phone on my person, so all the steps I did doing laundry, chores and baking after getting home.

Pedometer

Think I’m going off-grid tomorrow instead. Going to be sore tomorrow. Yeah you are….

Nearly thirteen years ago, I was doing a job that apparently required a certificate IV in work place training and assessment. While I had been and admin assistant, I did the work of a TPO (Training Placement Officer).

Admin assistant

I had twice attempted the course while I was in the role, but while I passed the practical I hadn’t had time to do the written.

After three years in the role, I was seriously shafted. Bullied by other staff who were incompetent and just didn’t want to do their job. Turns out putting your head down and getting on with the actual ‘work’ didn’t prove enough that you weren’t the problem.

Office work

In HR terms, I was the easier person to get rid of and worst of all, I was dumped out into the market place at a time no one in the industry was employing, because contracts were up for renewal. I managed to score a job with a TAFE with their work for the Dole area and they had me ‘Culling files’. The staff running around the office like chooks with their heads cut off and I could tell they were struggling however, they didn’t trust my knowledge of the contract. (How their business operated) so they wouldn’t give me any responsibility. They kept me as a casual until they knew what ongoing contracts they had.

I had to interview for a position back in the region I had spent three years working for the first orgainisation and I could manage the clientele very well.

Client management

The clients were all ages and the bulk of my workload was the “You don’t understand! I’ve been a student for the last fifteen years, I need to take a year off.”

Yeah! Damn eighteen-year old’s who think High School was going to be enough to set them straight. Never fear, I had a few clients that were the complete opposite, remembered not by name, but by the black Doc Martin boots she wore with purple laces.

Doc Martens

She had, had a job getting up at 4amworking with horses. She would do a job again with that kind of start time. That job gave me a half a day of conflict resolution training by someone who trained people at Quantico in the States.

There were some clients in that region when they left the office, we would sigh with relief, clean up the destruction they left in their wake and mutter to each other “That one! Clocktower with a rifle! Next week!”

Bad clients

Slight exaggeration, but still. The sentiment was not far off.

I made a little fib about ‘having’ my Cert IV for that job! They put me in an office without net, that was not fully set up. No networked computers. I had dial-up internet and I was on ‘graphics-heavy software’ and I was often the ‘Helpdesk’ over the phone to untrained staff at another office.

To make my point, everything was slow. My printer was also a fax machine and my phone.

For safety purposes, I should not have ever opened the door for anyone. I did for clients and I had to hope for the best obviously. More experienced staff who never came to my office rang for contacts I had maintained from my previous work.

Safety reasons

Once they had my knowledge and expertise, they got rid of me. Sorry, that was so long and painful, however trust me, that was the short version.

Termination

Next, stay tuned for a lesson on how to correctly wash dishes… No really.

how to do dishes

Human Resources

Published February 9, 2018 by helentastic67

Human Resources

Human Resources

I’ve been putting off a major decision lately because it means I’m about to lose all my friends. I guess it’s not so much a decision, but more about timing.

Major decisions

Because I now have the NDIS funding, I have been allocated hours for more Carers, many more hours. But I can’t use more hours with my current Carer Provider. I need to start using an actual Agency.

My Carers over the years have been supplied through my Council, who only want to provide me with five hours a fortnight. Seriously!

What are you supposed to do with five hours a week, let alone over two weeks! Not much.

Because I’ve held off telling my grumpy Council I’ve been approved for the NDIS (because they would drop me like a hot potato).

Hot Potato 1

I will lose my mind, training a bunch of new Carers, to be able to cope with me and have them, I’ve started filling in the gaps that my Council didn’t provide.

That means Tuesdays, Thursdays and Saturday, Sundays. The last three weeks I’ve had a shower each day on the weekends.

It’s a MIRACLE.

Miracle

I can shower myself. I can even dry and dress myself. But it’s exhausting and if I needs to wear a bra, I can get it on, but it’s never comfortable.

So far, I’ve had three new Carers, it seems there’s not many in my area and they are generally not prepared to travel for a shift shorter than an hour and a half.

I am much better at the whole HR-thing these days. (Human Resources) I’ve been getting Carers for about six to seven years now. My mum was very ‘keen to train’ my Carers, thinking it would be maybe, five Carers in a room and well, I don’t know what she was thinking.

I would love my current Carers (friends) to do a handover, but in reality, I get a new Carer, one at a time and induction begins the second they arrive.

Training

I’m friendly and inviting and while I show them around I show them the list of ‘chores’ I would like them to be able to get through while they are there.

Dishes get done, Kitty litter changed, rubbish and recycling get taken out all while I’m in the shower. Nothing too challenging.

Kitty litter

But the personality match is always just as hard as finding someone who knows how to wash dishes. (Seriously, stay tuned for my training guide on how to correctly wash dishes.)

Washing dishes

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