Service Co-ordinator

All posts tagged Service Co-ordinator

Self Advocacy

Published March 11, 2020 by helentastic67

Self Advocacy

So, help me God! There are some days Advocacy is needed for everything and the simplest things. Tuesday, I met with my Service Co-ordinator (in old terms my Case Manager) and I mentions to her again, I’m still yet to be sent hard copies of any of my invoices. I seem to have this conversation EVERY SINGLE TIME I SEE MY SERVICE CO-ORDINATOR.

Nothing changes, to be clear I’m not doing my part wrong. I’m not using poor communication/negotiation skills. It’s just people not wanting to do their jobs or not wanting to be monitored or held accountable.

So, I get an email with my invoices every month, which I can’t print, so I’ve asked for hard copies. I also now have to argue and debate it’s NOT EASIER on the computer screen. Because with my eyesight I can’t chop and change between two spreadsheets on my laptop to make sure my records of who turned up on what date for how long is the same as what I’ve been billed for. It’s no longer my money, but I still wanting to know the $70,000 is about making my life better, as it’s designed and not lining the pockets of companies and people who want to work smarter not harder.

It’s my opinion, the cost of printing my invoices and posting them out to me should at their expense, because they can absorb the costs.

They are not doing it for everyone, but I can impress upon people (other clients) they can insist on it. So, rehashing this every few months seems I mention it to my Service Co-ordinator, she then calls my Service Providers, who call me to argue and debate out of providing a service and be held accountable.

I’m pushing back.

And then, after a short tram ride home, after my one appointment today, I work my way to the door of the tram an while I stay on my walking stick is between my teeth and holding on the hand rail on the right hand side of the door I go to step down.

My tram line does not as yet have the accessible tram stops, so it’s a big step up or down to the road. I’m encountered by a hand reaching up, just near mine and a leg stepping up. I don’t know where she thought she was going since I couldn’t get down without the hand rail. She didn’t even look up to see me. She said “Sorry” but she obviously didn’t mean it, because you would think (crazy me and my common sense, right) that she would rethink what she was doing and stop and wait. No! She continued to attempt to step up. She was a teenager in her school uniform and twice as wide as me. (Not fat shaming, but suggesting she thought to use her size to intimidate me)

Do I sound like someone to dare try to intimidate? You bet. I put her in her place. Around the walking stick strap between my teeth I said to her.

“Are you seriously going to still try to get on this tram while I’m trying to get down?” and she waited for the split second it took me to get down. I just don’t understand how I need to tell someone they should wait for people to get off a tram, train, bus (This argument works for any form of public transport or transport even). Wait until people get off before you attempt to get on. Why is it so hard?

If only, then is their more room for you to get on. No?

FFS

Life Works

Published July 29, 2019 by helentastic67

Life Works

I have implemented many thing’s gradually over the years to make Life Work. Also, likely helps my brain be a bit happier, even though one of my processes requires at least an hour of my time on a Sunday every single week.

But I do it.

I have a spreadsheet a friend created for me, that I enter the details of carers I’ve had, from what time they started to what time their shift finished with me. The type shift it was (PC/HC/FP/Shopping/CA)

PC – Personal Care
HC – Homecare (also called General)
FP – Food Preparation
CA – Community Access

*Here’s the thing that should excuse my Service Providers, I even comment if they were late, didn’t turn up at all or the person I was expecting didn’t show and someone else did in their place and nobody bothered to call and tell me.

I guess, you might consider it part of my initial auditing system. It’s probably also, why a Service Provider I originally went with has never put my name forward to be called to be audited by the NDIS. Yeah.

One day, my Case Manager (Now called Service Co-ordinator) was on my computer while I was out of the room getting started on ‘something’ and I realized later I had been updating my spreadsheet before he arrived, despite it not being a Sunday.

After he left, I found sitting on my desktop a there was a screen-shot of my spreadsheet just sitting there. So innocently, um…

He had very obviously taken a screen shot to email it to himself and not thought to get rid of the evidence.

Did I mention it to anyone? Was it my fault? (not victim blaming) just being trusting. Obviously, I shouldn’t have had the file open or let him even on my computer. However, I don’t use them for any services anymore. I do not recommend them and if anybody asks, I don’t suggest them. Sounds bitchy, I am aware, however. Finally, the person who is always treated like a commodity, has the power. I can take my funding elsewhere.

This is why I’m often doing emails at 1am and going to bed so late. I wish my day ended at 5pm.

 

Bloody NDIS

Published May 6, 2019 by helentastic67

Bloody NDIS

Part of the issue with disability and the world of funding, before the NDIS and since. Before the NDIS I had a Case Manager (further more referred to as a CM) and since the ‘new’ language, is my CM is called a Service Co-ordinator.

What’s that? You wonder who came up with that and how long it took them.

I recently changed SC (yes, Service Co-ordinator) and my first sit down meeting with her mum was here and mum and I kept using the ‘old’ language of CM. Every time my new SC corrected us. She apologized, but said she would get us in the habit of using the correct term.

I told her that was fine, because I would eventually stab her to death with a fork.

Yes, she laughed.

As has everyone else I’ve suggested it. They know I jest. But brief second their faces drain of blood is totally worth it.

 

Today’s Lunch – 17th October 2018

Published October 17, 2018 by helentastic67

 

Todays LunchToday’s Lunch

Good Mental Health Day

The wisest words I can share from my shrink! (Cough, just sounds cooler than psychologist) that I can share with you are these. “I don’t have to tell you how to suck eggs!” This is the advice she gives me when I debrief her on how shitty the world I survive in with a disability. I can already hear her saying this to me when I next see her.

How to suck eggs

But why? I hear you ask, you should recently have read about the world of funding in which I must navigate and survive? This year I’ve been trying to decide when to go with a new case management organisation.

NDIS funding

My bad, that’s a dated term. They are now called a Service Coordinator! I had just been handed over to a new one mid-year. I met with her a few times and decided it was time to move. I am funded 2 hours a week to help coordinate my services. You get that I do that right? (It’s a NDIA term, just go with it) according to my new C.M. (shuddup! And go with it, it’s shorter!) told me it was the equivalent of an 8-week review.

Service Coordinator

I’m overdue my review for my next NDIA funding plan, when I get to November 6th the current one ends and so do my carers and anything else I need.

NDIS Review

I met my new CM, and she was really awesome. She told me she was going to get me out of this habit of calling her a C.M. I told her that was fine because I would eventually stab her to death with a fork! Yes, she laughed. so, I’ll now refer to a case manager as a Service Coordinator or a S.C. Try to keep up.

New Service Coordinator

This cool S.C had seven funded hours to get up to speed, book me an appointment for my review and meet with me a few times and be there to advocate for my next plan. In layman’s terms it’s a lot to do in only seven hours.

Have I mention my theory that government agencies and welfare services are not actually about providing service? It’s about making you run around a wheel until you give up and get a job. If you can, or you get screwed. Um, have you met me? My names Helen! I’m thinking about changing my middle name, to screwed!

Running in Circles

And I say this because I got a call from my (cough) S.C yesterday telling me she was handing me over to another S.C. We meet Monday! FFFFAAAARRRRKKKK! Not happy Jan!

Again, had no water this morning, by the time I finished with my carer I cancelled my stabby appointment as I would have been late. Definitely have to go out to get some food for my lovely Caroline as she’s driving me across town tomorrow for my Neuropsych appointment. Did I mention neuropsych appointments, not just for crazy people anymore. In short, the neuropsych test is about working out what parts of your brain have deficiencies or problems doing what they are meant to do. Can’t test too smart as I’ll lose funding, can’t test too slow or I’ll get heavily medicated so I’m bombed out and don’t get to make my own decisions anymore. Oh, oops. Did I say that out loud?
Looking forward for a quiet week, when does that happen?

Too smart

Running out of things to make with lemons.

Lemons

Cheers,
H

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